The Ineptitude of Manitoba Public Insurance Corporation

ctvwinnipeg.ca
Customers of Manitoba Public Insurance may continue to experience some inconveniences because of a problem with the company's computer data bank that has been on-going for several days.

Officials said Saturday that MPI is making progress in returning its computer system to full capacity.

Last week, Autopac agents throughout the province were unable to access the company's online system. By Saturday, 140 agents were able to conduct full business transactions online, officials said.

MPI agents are able to serve customers with paper transactions. However, MPI officials asked anyone with non-urgent business to wait until the computer system is back to full operating capacity.

Customers will not be charged late fees or overdue interest, nor will policies be suspended, said MPI.

Officials apologized for the inconvenience and asked anyone who has questions to call their call centre at 985-7000 or 1-800-665-2410 (toll-free).

Freeman wrote:I could never figure out why MPI does so much marketing, its not like we can buy auto insurance elsewhere is it?

JT Estoban wrote:

Yeah..that's like sending in a interior decorator to fix a plumbing problem!

Manitoba Public Insurance said Wednesday the computer problems that it has been experiencing since last week are now solved, although people are still being asked to visit their Autopac agents in the evening.

“As a cautionary measure, during the peak usage hours of 8 a.m. to 5:30 p.m., Manitoba’s 306 Autopac agents will have limited access to the Autopac On-Line (AOL) system,” stated a release issued by MPI Wednesday.

“Autopac agents throughout the province now have full access to Manitoba Public Insurance’s computer system every evening at 5:30, and on weekends. Customers, who patiently have waited to carry out their transactions, are encouraged to visit their local Autopac agent during this time.

“Customers will not be charged late fees or overdue interest, nor will policies be suspended, and no non-policy financing agreements will be cancelled (sic) due to the processing delay,” the release stated.

grumpy old man wrote:

Manitoba Public Insurance said Wednesday the computer problems that it has been experiencing since last week are now solved, although people are still being asked to visit their Autopac agents in the evening.

“As a cautionary measure, during the peak usage hours of 8 a.m. to 5:30 p.m., Manitoba’s 306 Autopac agents will have limited access to the Autopac On-Line (AOL) system,” stated a release issued by MPI Wednesday.

“Autopac agents throughout the province now have full access to Manitoba Public Insurance’s computer system every evening at 5:30, and on weekends. Customers, who patiently have waited to carry out their transactions, are encouraged to visit their local Autopac agent during this time.

“Customers will not be charged late fees or overdue interest, nor will policies be suspended, and no non-policy financing agreements will be cancelled (sic) due to the processing delay,” the release stated.

Seems despite their announcement the system is back up, they cannot provide the level of customer support they should be.

The people running this organization should be replaced.