Used Car Outlets Eastern Sales

You know car companies spend fortunes each year advertising, but they just cann't get away from being sleazy and behaving in "the lying, lyars" described to politicians.
An employee of mine bought a 2005 Chrysler, stow and go van with appx 90,000 km's 5 weeks ago and traded in his 2000 van. It seemed to me that he got a pretty fair price, which isn't the reason for this thread.
He took it in last week for some servicing, and got a call from the "service " department that your car needs some struts done, they are loose, $800 please.
He answers that , "I have a safety from your company that states the struts are fine, so please fix it at your cost. He is phoned back shortly that the mechanic misspoke, and that some side to side play is OK and you may need some work in the future.
So , not believing in the "used car" mentality, takes his vehicle to check the safety, and lo and behold, there should be no play in the struts.
Point 2, he asked about a steering wheel noise, and Eastern told him that they did not know what it was, but the new safety tells him that there is a problem in the steering wheel mechanism.
So eastern sales spends tons of advertising money, and are they lying, lyars? I will let you know what happens when he asks for the "safety" to be corrected.
Of course the mechanic did not know that the car was just purchased, he probably was doing his job in telling the owner that the car was not safe! lol

Eastern - owned by sleazebag Gary MacDonald.......

i don't think that is the owner's name- I believe it is a Ukrainian name possibly Polish- Family run- The blond girl is running it .

Rewucki

I hope that your employee is going to take them to task. They provided a certificate that said the vehicle was safe. Either it is or it isn't. Especially bad when the mechanic that says it needs work is from the same place that just issued the certificate.

Not part of Eastern Jeep/Chrysler? Hmmm....oh well....

Really really simple. Tell them that you are going to Report them to the Provincial government agency that certify's them for safety's.. Once they quiver in their boots and fix the vehicle to par hoping you wont report them. Because losing the ability to do their own safety's will cost them big time... Report them anyways to get all the unsafe vehicles off the road.

Vehicle Standards: 985-0920. They'd be happy to hear from you.

The blame is not the mechanic, the service manager, or the service advisor. It lies in the used car manager. When it comes to those guys, most of them are fly by night. The used car manager makes all the decisions in the "fix, replace, or auction" parts of the trade.

Eastern Sales- used car manager deciding whether to replace a part? Seems that the repair guy would be responsible, but maybe the used car manager can show a bigger profit by not having that expense?
Many years ago, the last time I ever tried to deal with Eastern, we had been leasing a vehicle from them and it was time to lease a new one, so I took the old one in to "upgrade", was sent across the street to get my trade -in value from the used guy, but he needed to check what I had paid for the vehicle before he could value the car! With that lie, I walked out and never went back. Crooks?
Any company giving you a valuation should have to figure out what a car is worth, not what you paid for it! They have books that tell them the value!

I'd walk if Eastern was the only place that sold cars. Enough said.

wpg_idiot wrote:The blame is not the mechanic, the service manager, or the service advisor. It lies in the used car manager. When it comes to those guys, most of them are fly by night. The used car manager makes all the decisions in the "fix, replace, or auction" parts of the trade.

No, the blame is with the guy that signed the safety certificate. He's authorized by the province to issue the certificates. Basically, he lied. Sales people, including sales managers, for the better part, don't have a detailed knowledge of the vehicle they are selling.

A certain number of staff members would have to be in collusion to pull off a scam, is such a scam exists.

That said, let's be careful about such accusations. It's all well and good to not like a dealership and some of its practises and to comment on first hand experience, but let's be certain there is no libelous stuff going on in the sandbox.

K?

It is the tie rod ends that are loose and maybe the upper struts that are causing the noise.
It turns out that the noise is the steering wheel.
I e-mailed Easter sales about this and gave them DeanK's name and address and phone number and MizP's phone number as his lawyer! That should work!

hmm 2005 chrysler.... I seem to remember them having a service recall for that reason. Something about them becoming completely out of control of the driver. Might be a different model tho.

I really enjoy driving a friend's Chrysler Van. They are very comfortable and I have been driving them since 1990 when i purchased a brand new extended model. Paid $22,500 then and i notice that the new ones are prices very similar. 19 years later, the new ones are better, and same price- That says a lot about cost controls.

When it comes down to the safety, Freeman is right. It is up to the mechanic to determine (at the time of inspection) if the vehicle abides to the Safety Inspection protocols of Manitoba. If the vehicle does not pass safety qualifications, the mechanic will not sign off on it (unless he wants to risk his licensed career in Canada). Now, if the vehicle technically passed safety inspection, but the mechanic suggested replacement of parts, it is up to the used car manager to approve the service. A Manitoba Safety certificate does NOT indicate the quality of the vehicle. Maybe this car's struts technically passed safety at the time of inspection. You should check the original safety report (that should have been included with the purchase of the used vehicle).

In 1974, I bought a 69 Barracuda with a 383. It had the Thrush mufflers, which were basically straight pipes but just an excuse for a muffler. I got it from a dealer and it came with the certifcate which said it complied with the Highway Traffic Act, which was the precursor to the new safety certificate. Less than a month later, I got tagged for unnecessary noise because it was too loud. I went to court and got off with a warning. I went back to the dealer and they changed the mufflers, no fuss, no muss, no charge.

Oh man that car must have sounded sweet.

Yes it did, there used to be a meter which measured noise level on the south side of Portage between Garry & Fort. I used to cruise by there, and drop into first gear just to see how far i could make the bar go up.

Freeman wrote:In 1974, I bought a 69 Barracuda with a 383.

Sweet!!! Man, those cars were fast. I was thinking of buying one from Eastern back in '66 / '67. I test drove one with a standard stick...the brakes on the left side ceased and we went into the ditch and nearly killed us.

Ed Rewecki denied the brakes failed but I had already called Chrysler to check. I never heard from that a$$hole Rewecki again!

But it was (or could have been) a sweet ride.

The whole idea of dealerships and the usual negotiation methods are flawed. For anyone buying a new vehicle I recommend you check out http://carcostcanada.com/. Rather than negotiating down from whatever random price the dealer has set, you know the exact cost of the vehicle, and walk in to negotiate how much of a margin you will give the dealership. Most people walk out about $500-600 over the dealers cost.

thanks aries...though I don't trust any site that charges me to find out information I could find out for free elsewhere.

$40 to get "real" prices?

I could understand it if I was a dealer, or bought & sold cars at auctions...so I'd know what my market is. But as an individual just shopping for a car? seems like a bit of a ripoff.

always check this when buying used
http://www.tc.gc.ca/roadsafety/safevehicles/defectinvestigations/index.htm

and make sure all the recalls have been taken care of

AGEsAces wrote:thanks aries...though I don't trust any site that charges me to find out information I could find out for free elsewhere.

$40 to get "real" prices?

I could understand it if I was a dealer, or bought & sold cars at auctions...so I'd know what my market is. But as an individual just shopping for a car? seems like a bit of a ripoff.

Where do you get "real" prices? I assume you are referring to selling prices rather than MSRP prices?