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the winnipeg sandbox » winnipeg sandbox.. » local... » 311 advertising?

311 advertising?

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1311 advertising? Empty 311 advertising? Tue Feb 17, 2009 11:24 am

Deank

Deank
contributor eminence
contributor eminence

anyone else happen to notice how much advertising their is for the 311 service? Is this just more then a little overboard?

2311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 12:51 pm

grumpy old man

grumpy old man
administrator
administrator

I believe no government agency needs to advertise (spend money foolishly) except in life and death matters, estate issues, etc.

But to advertise a service? That is mandatory? Nah. This is another example of a foolish bureaucracy.

3311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 12:59 pm

FlyingRat

FlyingRat
moderator
moderator

Part of the responsibility of provide services is to communicate those services. Not every one reads the papers.

4311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 1:00 pm

Deank

Deank
contributor eminence
contributor eminence

the papers, the billboards, the buses, TV, radio

isnt that a bit much for this service?

5311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 1:02 pm

Guest

Anonymous
Guest

I'm not sure if I can understand what they're doing if, when you call the old numbers, you automatically get 311.

What's the point of advertising this?

6311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 1:02 pm

FlyingRat

FlyingRat
moderator
moderator

I'd say it's about standard, and for a limited time. Once the system is not 'new' any more there will be no need for the advertising.

7311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 1:03 pm

FlyingRat

FlyingRat
moderator
moderator

JTF wrote:I'm not sure if I can understand what they're doing if, when you call the old numbers, you automatically get 311.

What's the point of advertising this?

I agree, I think if you have the direct number, you should be able to get through.

8311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 4:39 pm

IG Guy

IG Guy
contributor plus
contributor plus

I see billboards everywhere for that. No wonder why it costs millions a year to run. Its not like it that great of a service. A garage fell down into my ally and I called 311 to find out who i call, they said that I just have to call them. So I tell them what is up and they say some one will be out with 24 hours to clean it up. i called 3 days in a row and was told the same thing "some one will be out there in 24 hours to clean it up. Well I got sick of only having one enterance to my ally, so I put the plow on my quad and pushed the garage into a pile in the persons yard and drive way. About 2 weeks later I finally seen a city truck sitting at the end of the persons drive way.

9311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 4:55 pm

grumpy old man

grumpy old man
administrator
administrator

It's hard to connect city inaction to the 311 system. Possible though. But unlikely.

10311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 4:58 pm

Deank

Deank
contributor eminence
contributor eminence

At least before when you say called... water and waste.. you talked to sally. Sally said.. 24 hours.. so you called back and most likely got sally or someone sitting beside or across of sally and you said.. Sally told me it would be done by today... and sally would actually remember and take ownership of it and force it through... so yeah 311 and no ownership can be to blame a little bit

11311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:00 pm

Deank

Deank
contributor eminence
contributor eminence

oh and next time.. call and talk to your concillor. They have access to all the reports in their area and there are indeed specific time lines that are supposed to be followed. ( think microsoft project) and they quite routinely need to remind city staff to follow the proper rules and time lines.

12311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:36 pm

FlyingRat

FlyingRat
moderator
moderator

Are the councilors to be contacted through 311 as well?

13311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:37 pm

Deank

Deank
contributor eminence
contributor eminence

LOL .. yeah apparently... oh man thats funny.
the councillors individual lines are not... but the councillors' office inquiries is.

14311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:39 pm

IG Guy

IG Guy
contributor plus
contributor plus

grumpy old man wrote:It's hard to connect city inaction to the 311 system. Possible though. But unlikely.

Thats true, but what about a better system of tracking. because every day that i called it seems there were no records of this happening. If 311 service had already recorded this incident, then you think think that they would have said something that the city had already been notified. When i called about this seemed to know nothing of the previous called i made. You think they would have system that either kept a record of the calls I made to them or about the property/issue I was calling about. Its not like this software doesn't exsist because I such software for incident tracking here at work. lol

15311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:42 pm

Deank

Deank
contributor eminence
contributor eminence

yeah they definately have it at the city..

16311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:43 pm

grumpy old man

grumpy old man
administrator
administrator

Most call centres have a call log type of software that allows this kind of record keeping. I imagine that were you to ask for a log/event number they'd be in a position to give it to you. It would also have the ability to track calls through your phone number. Assuming your calls were properly logged.

Hard to say why this happened. Maybe growing pains. Possibly training issues.

17311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:46 pm

Deank

Deank
contributor eminence
contributor eminence

the city software has been in use for at least 2 or 3 years. I cant see them switching to a different software just because a different number is being dialed.

18311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:50 pm

IG Guy

IG Guy
contributor plus
contributor plus

yea thats true... but they should use something called Remedy. all the different departments coould all instantly access all the same info in seconds and every user could all be on the same page about different incidents. When I called this in the second and third time, they gave no indication that I had already called this in. I say use some of that millions a year to intergrate a relible system instead of billboards! lol

19311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 5:52 pm

Deank

Deank
contributor eminence
contributor eminence

That is the type of software they use. (or at least used to use.)

20311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 6:15 pm

IG Guy

IG Guy
contributor plus
contributor plus

Wow then you think they would use it alittle more efficently. lol wait, this is the city we are talking about...

21311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 9:58 pm

Guest

Anonymous
Guest

Deank wrote:At least before when you say called... water and waste.. you talked to sally. Sally said.. 24 hours.. so you called back and most likely got sally or someone sitting beside or across of sally and you said.. Sally told me it would be done by today... and sally would actually remember and take ownership of it and force it through... so yeah 311 and no ownership can be to blame a little bit

Gee that's funny it took them 1and a half years to fix the lights in our back lanes , so much for that theory .
City number and email and calls to Hydro , when they did come out one day I offered the guys a beer just celebrate the occasion .

22311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 10:04 pm

Deank

Deank
contributor eminence
contributor eminence

it took them 7 hours to fix mine the once when it was still Winnipeg Hydro... AND they did not have the computer system then.

23311 advertising? Empty Re: 311 advertising? Tue Feb 17, 2009 11:47 pm

Guest

Anonymous
Guest

Seven hours eh...must have been screwing that bulb in veeeerrryyy slooooowwly.

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